Education Required: High School Diploma
Department: MM DM-Collections
Experience Required: Less than 1 year
Job ID: 9784
Division: Customer Service
Hours of Work: Monday- Friday 8:00a.m. - 5:00p.m.- some Sat. hrs.
Employment Type: Full-Time Regular
Loan Counselors work with customers who are struggling to make their mortgage payments in order to help them save their home. This includes inbound and outbound telephone contact with the customer. As a Loan Counselor, you will receive comprehensive communications and mortgage servicing training.
Some of the many reasons to join our team include:
o A minimum $250 incentive bonus paid monthly for the first 4 months of employment
o Generous incentive plan where our top performers earn an additional $750 to $1,000 per month
o Bilingual candidates fluent in Spanish and English earn an additional $1.00 per hour
o Competitive salaries and excellent benefits
o Classroom-style and on-the job training programs
o Business casual atmosphere
Competitive individuals possessing strong, assertive communication skills, good attendance, a positive attitude and a desire to help others typically succeed in this position. Preference will be given to candidates with call center and/or loan counseling experience. Candidates must be bilingual, fluent in both English and Spanish, to be considered.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.