Senior Director IT, Payments Solutions
Location: TEMPE, Arizona

Senior leadership role with the primary responsibility for defining and delivering all IT capabilities for Payments Solutions for the Commercial and Private bank. Reports directly to the Head of IT – Risk and Payments and functionally to the Head of Global treasury Advisory Services, Head of SVB Global Operations and Head of Product Delivery &Channel Delivery. Works closely with cross-functional senior business and technology executives to define and deliver IT strategies that enable the business strategy from current and long-term perspective.

Manage and develop a matrix team of IT professionals for delivering new and enhancing existing business solutions and capability while ensuring flawless delivery of end-to-end production support for our Payment Solutions portfolio including but not limited to:

• Commercial Banking Payments
US: FedWire, Intl Wires, FX Wires, Domestic and Intl ACH, In-Country Accounts
UK: Chaps, Faster Payments, SEPA, BACS, Intl Wires, FX Wires
Global Payment Operations
• Card Services
US and UK: Business Card, Debit Cards and Vertical Cards
• Merchant Services
US Merchant Card Services
• Foreign Exchange
• Trade Finance
• Support Private Banking Payments: Wires and ACH
• Work closely with the Compliance and Fraud portfolios as related to payments processing
• Interface directly with Digital Banking and Commercial Banking teams
• Interfaces to systems outside the above portfolio and Data Warehouse

Act as a senior consultant to the business, striving to meet their business and compliance objectives with innovative, scalable, cost effective and efficient global solutions, leveraging existing infrastructure, and capabilities whenever possible. Play a strategic role in managing and leveraging IT investments from identifying and targeting the investment mix aligning the IT roadmap to business partners as well as integrating business roadmap to IT.
A seasoned leader who can make valuable contributions in the following areas:

• Work with senior business stakeholders to define and deliver prioritized roadmaps, strategies and solutions to meet our evolving business needs.
• Ensure our existing production infrastructure, application support and environments are maintained to deliver exceptional service levels to our users and clients.
• Manage production and disaster recovery environments to ensure they are kept upgraded, stay compliant to changing regulations, execute against risk plans and proactively address issues.
• Secure IT resource requirements and budgets to deliver against the defined roadmaps.
• Collaborate and facilitate decisions to resolve conflicts that span more than one group, while ensuring an overall positive outcome for the corporation.
• Oversee all programs/projects under their portfolio and be responsible for ensuring successful, on-time and on-budget delivery of those programs/projects.
• Work closely with senior management across the organization to plan and communicate the status of the IT book of work.
• Understand and navigate the complexities of the organizational decision making hierarchy and knowledgeable for the assigned business areas.
• Manage and drive vendor relationships, performance and outcomes.

Lead, direct and manage a cross-disciplined matrix team of internal and partner resources to:

• Deliver against the business capabilities with speed and quality while fostering healthy inner and inter department relationships, both internal and external to IT.
• Develop and maintain domain expertise, system and infrastructure knowledge for applications and products under their responsibility.
• Provide mentorship, coaching and line management to their team, building a cadre of strong IT professionals.
• Perform requirements gathering, system analysis, technical designs and development to deliver against the approved roadmap.
• Develop and maintain technology roadmap and strategy for their assigned domain/area.
• Ensure end-to-end support for production, disaster recovery and business continuity for their assigned domain/area.

Skills and Requirements:
• Excellent interpersonal and communication skills
• Extensive banking operations knowledge with emphasis on Payment Solutions
• Strong technology professional background with experience in end to end delivery and support of IT systems
• Knowledge of various testing methodologies and automation
• Ability to comprehend problems and analyze needs
• Explain complex scenarios with simplicity
• Lets ‘make it happen’ attitude
• Demonstrated Leadership skills and ability to build high performing organizations
• Demonstrated ability to lead a matrix team
• Experience with organizing and planning multi-million dollar complex and global initiatives
• Vendor relationship management
• Minimum of 15+ years of progressive industry experience
• Project Management Professional (PMP) certification preferred
• Engineering Degree of equivalent required
• MBA preferred




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