Specialist - Learning and Development
Alternate Location(s): Houston TX - 757 North Eldridge
Area and Site: Houston-TX Wayne-PA


Title: Specialist - Learning and Development

Job Type: Permanent

Location: Wayne-PA or Houston-TX



The Learning and Development Specialist is an integral part of the Learning and Development team. A qualified candidate will be responsible for developing, conducting, and evaluating our global end user systems/software training programs while also supporting various other training initiatives as required. As a new position on a growing team, you will have the ability to craft your own path while being supported as you grow professionally.  Interested in making a difference to the business through a true partnership?  Consider us.

About You:

  • You are an employee who understands how your role fits into the business and how you help to make an impact.
  • You are someone who is collaborative and understands how to use your strengths to benefit the team and company.

General Duties to Include:

  • Develop & deliver end user system/software training for new or existing system/software initiatives in ILT, VILT and eLearning formats.
  • Develop & deliver new hire end user system/software training for various business units in ILT, VILT and eLearning formats.
  • Partner with business leads and subject matter experts (SME’s) to assist with design of training for new and existing training programs.
  • Align with business unit / product SME’s throughout the organization in efforts to develop job or project specific training materials.
  • Support change management efforts by creating and delivering pertinent communication and training.
  • Support enterprise wide training initiatives and any other duties as needed.
  • Write and maintain end user system training documents, such as user manuals, training materials and assessments.
  • Scope new training requests and manage client expectations.
  • Handle all Learning Management System (LMS) administrative duties like setting up enrollments and updating class rosters.
  • Collaborate with diverse teams.
  • Manage vendor relationships.


  • Bachelor’s degree or relevant work experience is required (Minimum of 5 years’ experience developing and delivering educational services in a corporate environment)
  • Ability to develop & deliver Salesforce.com or other (CRM) software training
  • Experience training internal end user system/software training for new and existing employees
  • Experience creating training programs, curriculum, and materials from scratch
  • Ability to successfully & effectively deliver training virtually (VILT)
  • Ability to take internal customers’ requirements and convert those into a training plan
  • Change Management experience
  • Ability to form strong partnerships and build trust with the business line leaders, subject matter experts and other learning & development team members.
  • Strong interpersonal skills and a desire to solve problems.
  • Strong written and verbal communication skills.
  • Strong time management, research & analytical skills.
  • Ability to multi-task and work on multiple projects simultaneously.
  • Demonstrated success in working with any Learning Management System (LMS).
  • Intermediate level of expertise in suite of Microsoft products (Outlook, Word, PowerPoint, Excel, SharePoint, and OneDrive).
  • Proven success working with virtual teams.
  • Solid understanding of adult learning principles.

Preferred Qualities:

  • Experience developing and delivering training for any Configure Price Quote (CPQ) Software as a Service provider such as Oracle Q2C or Apttus – Apttus preferred.
  • Experience training or supporting any of the following systems: Aria, ServiceNow and Oracle.
  • Experience managing compliance courses / programs.
  • Previous product and or technical training experience.
  • Sales or Sales technical training experience.
  • Exceptional attention to detail.
  • Ability to deliver excellence within constraints.
  • Experience with eLearning authorware (e.g.; Captivate, Articulate).
  • Ability to work independently, as well as in a team environment.
  • Self-directed and motivated to learn and grow.
  • Knowledge of current and emerging learning and development trends.
  • Thorough understanding of IT services such as enterprise cloud, application management, IT consulting, managed & disaster recovery services.
  • Sungard Availability Services offers a high growth environment with excellent compensation and immediate eligibility for our 401(k), health/dental insurance, educational assistance, and more.   Sungard AS is an equal opportunity employer. Minority/Female/Disability/Veteran
  • Ability to meet the physical demands of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Employment is contingent upon successful completion of the background investigation and pre-employment drug screen.

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