Recovery Solution Architect I - Managed Recovery Program
Area and Site: India - Bangalore


Title:Recovery Solution Architect I - Managed Recovery Program

Location:  Pune / Bangalore

Years of experience: 12- 15 years

Job Description: 

• Document and understand the customer’s current, future / desired state, business goals and challenges, capabilities and IT investments
• Based on this understanding provide technical and strategic direction from initial solution design to steady-state, based on industry and SgAS best practices
• Serve as the single point of ownership for technology solutions and coordinate resources globally to optimize customer and SgAS value
• Implement and manage effective governance practices and procedures across contracted scope of responsibilities
• Develop highly productive customer relationships and become a Trusted Advisor by providing thought leadership to help shape and grow our value to the customer
• Direct lifecycle management (LCM) activities to maintain up to date technical documentation, including production & recovery configurations, application dependency maps, run books, patching schedules, overall solution architecture document, recovery strategies / plans and contract changes
• Develop recovery strategies to meet customer RTO/RPO and conduct periodic testing to document recoverability
• Manage service / relationship risk areas and takes steps to mitigate
• Contribute to securing renewals for expiring contracts by documenting and articulating our value to the customer
• Exceed SLA targets by driving service management disciplines around incident, change, and problem management
• Develop content and effectively lead Quarterly Business Reviews (QBRs) and other strategic client meetings requested by the customer
Experience & Skills:
• 12+ years of professional IT experience with at least 3 years of demonstrated experience related to Enterprise Architecture/Engineering within complex environments
• Experience in Disaster Recovery Design and Solutions
• Well-rounded knowledge of and experience in multiple operating systems to understand complex customer environments and provide both excellent service and guidance.
o Windows Server
o Virtualization; including VMWare & HyperV
o Networking; including routing, security, and firewalls
o Storage & backup services/administration
o Database; Understanding of data models and data flows in complex multitier database and application environments
o Unix/Linux
• Strong problem solving and analytical skills
• Excellent interpersonal, verbal, written and presentation skills
• Not afraid to recommend solutions and services to customer (increase MRR)
• Familiarity with automated discovery and CMDB
• Ability to effectively and calmly lead internal and customer technical staff through crisis events and escalations
• Working understanding of ITIL and Service Management
• Hands-on experience with ServiceNow a plus
• College degree or equivalent industry experience.
• Technology certifications preferred, such as MCSE, CCIE, RHCE, VCP, CCDP, ITILv3, etc.


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