Senior Engineer - Systems Engineering
Area and Site: India - Pune


Title: Senior Engineer - Systems Engineering

Years of Experience: 4 - 8 years

Location: Pune

Job Description

Participate in bi-weekly Agile sprint planning.
Responsible for Global Infrastructure Service Levels Agreements (SLAs)
Design/Implement on-going lifecycle projects
Develop detailed documentation including low-level designs, how-to’s, and any operations required documentation.
Develop training materials and mentoring environments for cross-operational utilization
Participate in 24/7 on call duty after normal business hours, team rotation as level IV escalation path for Cloud Operations.
Monitor ticket queue throughout the day & maintain acceptable level of ticket statistics.
Self-motivated and attentive to detail
Experience working in a team-oriented, collaborative environment
Job Experience/Skills and Competencies/Knowledge:
We work with five key technologies: Virtualization/Compute, Networking, and Storage. You should have 5+ years experience managing/maintaining at least 4 of these technologies to apply
? Working knowledge designing and managing large distributed virtual environments using multiple VMware technologies- vSphere, NSX, vRealize, SRM, etc.
? Windows: Working knowledge managing Windows 20xx, exposure to Powershell or other automation tools
? Linux/Unix: Working knowledge managing Linux servers, comfortable with shell scripting or more advanced programming
? Working knowledge configuring and troubleshooting network devices (switches, routers, firewalls)
? Working knowledge with Cisco UCS Fabric Interconnects, B Series and C Series servers
? Working knowledge with virtualized Load Balancers
A Bachelor’s degree in Information Technology/related discipline preferred; will consider applicants with equivalent work-related experience. A minimum educational requirement of a H.S. Diploma or GED equivalent is required.
Strong documentation skills
Ability to learn quickly in a fast-paced environment and balance multiple priorities
Analytical problem solver with the ability to use conventional methods for problem identification and resolution
Excellent oral and written communication skills
Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills
Ability to effectively prioritize and execute tasks in a high-pressure environment and effectively use time and resources to accomplish support group operations
Self-motivated and attentive to detail
Experience working in a team-oriented, collaborative environment
Flexibility to changes in schedule, responsibilities or role
Customer Support works shifts; rotational on-call duties as required
On-call availability for emergency support on a two week assigned period (Primary/Secondary)
Occasionally may need to work past shift until customer issue is resolved

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