Technical Writer
Alternate Location(s): Houston TX - 757 North Eldridge- Wayne PA - 680 E Swedesford Road
Area and Site: Philadelphia-PA Thornton-CO Wayne-PA



Sungard AS is looking for a technical writer to join our Product Engineering team! We are building exciting products in the Cloud and Recovery space. We are looking for a candidate to join our team to be the primary documentation writer for one of our key products.


  • Responsible for joining scrum meetings and demos, and documenting solutions for both internal and external consumers
  • Responsible for creating documentation that enables the Sungard AS Operations Team to deploy and support consumption of the services we produce in Product Engineering
  • Work with internal teams to obtain an in-depth understanding of the product and the documentation requirements
  • Interface with feature leads to get details on solutions as required; understand the solution completely so the resulting written material is extremely precise and accurate
  • Follow documentation standards, and help define and drive practices across projects


The technical writer will be responsible for working directly in a specific engineering team to create solution reference documentation. This includes how-to’s, operational procedures and technical solution written documentation for our partner organizations and customers to consume.

  • Demonstrable working experience in technical writing of software documentation
  • Experience creating reference documentation, online documentation, technical solution documentation, FAQs, how-to’s and SOP guides with inputs from technical staff
  • Candidates with some background in cloud recovery services and tools preferred; exposure to cloud technology and cloud failover/recovery capabilities leveraging AWS, Azure, Zerto, SRM, Actifio, CloudEndure, etc. is a plus
  • Experience managing and maintaining large sets of technical documentation
  • Ability to handle multiple projects simultaneously within a fast-paced environment with rapidly changing priorities
  • Demonstrated ability to organize and prioritize complex tasks
  • Outstanding written/verbal communication skills
  • Comprehensive computer skills with strong proficiency in MS Office Suite, including Visio
  • Experience with Agile development methodologies and being a member of a scrum team
  • The ability to work as part of a global, virtual team


Additionally, the successful candidate must possess the following:

  • Superior interpersonal communication skills, both verbal and written
  • A positive, persistent approach to their work
  • The drive to get things done, and done correctly
  • A passion for technology and innovation, and providing the right information to users so they can derive the most benefit from our products
  • Examples of written materials that well represent the kinds of efforts the candidate has driven
  • Optionally, examples of work that the candidate considers innovative

Education & Experience

  • BS/BA in Technical Writing, English, Communications or related field preferred, but not required
  • 5 years of proven work experience in technical writing of software documentation
  • Relevant ongoing education through certifications, formal or self-study
  • Sungard Availability Services offers a high growth environment with excellent compensation and immediate eligibility for our 401(k), health/dental insurance, educational assistance, and more.   Sungard AS is an equal opportunity employer. Minority/Female/Disability/Veteran
  • Ability to meet the physical demands of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Employment is contingent upon successful completion of the background investigation and pre-employment drug screen.

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