Specialist - Service Management
Area and Site: India - Pune

Description

Title: Specialist - Service Management

Years of experience: 7-9 years

Job Description: 

• Owner of the end to end client experience for Client
• Organize Sungard Availability Services around his / her objectives that will ensure that we are living up to terms of our contract and exceeding client expectations
• Manage customer overall satisfaction and serve as the first point of contact
• Understanding of network architecture and Data center operations
• Excellent analytical skills
• IT management experience  
• Knowledge of service delivery/Management & service support discipline’s as defined under ITIL
• Experience in defining & monitoring SLA’s
• ITIL and PMP trained or certified are preferred
• Exposure to Project/Program Management would be desire
• Excellent communication skills - both verbal and written
• Focal point of contact in the previous role
• Must have ability to analyze and derive trends out of data/information
• Exposure to profitability management
• Ability to manage and maneuver the team through the stressed situation and high pressure work environment
• Willing to be available 24*7 for all escalations and crisis event management


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