Senior Recovery Specialist
Area and Site: UK-Southwark Bridge Road

Description

Senior Recovery Specialist

Permanent

London

Role:

The team consists of multi-skilled technical analysts with Network, PC and Telephony disciplines. Fundamental to the role of Senior Recovery Specialist is to support customer’s Tests & Invocations, showing effective communication, technical competency and customer facing skills.

The Senior Recovery Specialist is responsible for the day to day operations support provided to Sungard AS and its large range of customer base within the contracted sites across the UK.  The role will provide third level support as well as updating and maintaining processes with the relevant technical information.  The role is based in the UK and there is on-call element.

 

Responsibilities:

The team consists of multi-skilled technical analysts with Network, PC and Telephony disciplines. Fundamental to the role of Senior Recovery Specialist is to support customer’s Tests & Invocations, showing effective communication, technical competency and customer facing skills.

The Senior Recovery Specialist is responsible for the day to day operations support provided to Sungard AS and its large range of customer base within the contracted sites across the UK.  The role will provide third level support as well as updating and maintaining processes with the relevant technical information.     

The role is based in the UK and there is on-call element.

 

Profile:

Educated to GCSE level or Equivalent, Essential

Educated to BTEC/HNC HND or Degree standard, Desirable

MCSE (Microsoft Certified Systems Engineer), Desirable

Avaya certified engineer, Desirable

Cisco Certified Network Associate, Desirable

ITIL Foundation, Desirable

Proven experience in a similar role such as experience gained in a Business Continuity or a Managed Services environment, Desirable

Proven technical knowledge in problem resolution, customisation; Network Switching & Routing, Essential

Provided support and training for other Staff, Essential

Created or updated Technical documentation, Essential

Operating System Support primarily in Microsoft and Unix/Linux Systems but not limited to, Desirable

Report writing skills, Essential

Able to deal with all situations that arise within the testing lifecycle at each customer touch point, Essential

Network trouble shooting skills, Essential

Advanced problem-solving skills, Essential

Ability to provide alternate solutions to overcome issues and document, Essential

Ability to prioritise and schedule work load to meet demands, Essential

Working under pressure, Essential

Self-Motivated, Essential

Remains accountable for decisions and actions taken, Essential

Demonstrates ownership for ongoing issues and problems through to resolution, Essential

Able to provide support for multiple sites / regions for testing and invocations, Essential

Flexible to support customer invocations at short notice and outside of office hours, Essential

Driving License, Essential

Other:
  • Sungard Availability Services offers a high growth environment with excellent compensation and immediate eligibility for our 401(k), health/dental insurance, educational assistance, and more.   Sungard AS is an equal opportunity employer. Minority/Female/Disability/Veteran
  • Ability to meet the physical demands of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Employment is contingent upon successful completion of the background investigation and pre-employment drug screen.


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