Technical Architect - Tools
Area and Site: Philadelphia-PA


About the Position:

This position is responsible for the evaluation, design, deployment and integration of applications which provide monitoring, event management, reporting and asset management for SunGard Availability Services’ IT infrastructure. The Architect is responsible for technology frameworks and helping development teams build solutions by providing effective tools, documentation and operational support. The Architect will work under broad direction and is expected to be a coach / player. An ideal candidate will have experience in a service provider capacity, will have direct hands-on experience in operations and will have previously executed development, scripting and automation tasks that worked, were implemented quickly and stood the test of time.


  • Architect and lead the deployment and integration of monitoring, reporting and asset management applications.
  • Create, document, train and maintain scripts used for monitoring and reporting applications.
  • Partner with SunGard Availability Services’ development team on integrations with dependent systems.
  • Evaluate monitoring, reporting services and products available in the marketplace.
  • Engage stakeholders and service delivery staff; gather requirements and feedback on toolset performance and features.
  • Proactively identify improvements, changes and new features that lead to higher customer satisfaction, improved team efficiencies and reduced operating costs.
  • Develop roadmap that blends SunGard strategy with tools and platform choices available through enterprise suppliers as well as open source, design documentation; deliver presentations to executives that illustrate envisioned improvements for monitoring, reporting and asset management applications.
  • Work closely with a team of operations engineers who support the architecture and understand the demands of the operational environment.
  • Maintain a current understanding of SunGard Availability Services’ products, SLAs and business processes; apply this knowledge in architecture design.


  • Bachelor’s of Science is preferred or equivalent experience with a minimum of H.S. Diploma.
  • 5+ years experience engineering monitoring, reporting and asset management systems for large IT infrastructures (10,000+ assets).
  • 2+ years experience in an operational role, supporting monitoring systems.
  • 5+ years with effective operational scripting and improvement.
  • Subject matter expertise with Open Source and Enterprise-class tools such as MicroFocus Operations Bridge and NNMI..
  • Fluency in Shell and/or Perl scripting.
  • Experience with current programming languages and capabilities include Python, Groovy, etc.
  • Demonstrated knowledge of the fundamentals of networking, databases and applications and their interdependencies in the context of monitoring.
  • Experience with asset or configuration management databases.
  • Experience with Unix or Linux operating systems.
  • Understanding of IT operational processes (e.g. – ITIL concepts).
  • World-class customer service skills.
  • Ability to communicate effectively with all levels of customer, internal staff and management.
  • Excellent analytical and problem-solving skills.
  • Ability to bridge gap between development and operations.
  • Enthusiasm for sharing subject matter expertise with the team.

Preferred Requirements

  • Experience with UNIX and Windows.
  • Experience with ITIL and ISO 2001.
  • Preferred certifications: TOGAF, CCNA, CCNP, JNCIA, JNCIS, or CISSP.
  • Experience with Perl, Python, Windows Batch, VBScript, or vSphere PowerCli.
  • Experience with DNS and BIND support.
  • Experience with IPSEC VPNs and NAT.

Working Conditions

  • Ability to meet the physical demands of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Sungard Availability Services offers a high growth environment with excellent compensation and immediate eligibility for our 401(k), health/dental insurance, educational assistance, and more.   Sungard AS is an equal opportunity employer. Minority/Female/Disability/Veteran
  • Ability to meet the physical demands of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Employment is contingent upon successful completion of the background investigation and pre-employment drug screen.

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