Inside Sales Account Manager
Area and Site: IRL-Dublin


Inside Sales Account Manager


Fixed term role

To maintain customer satisfaction and preserve existing revenue streams through contract renewals and identify and develop new business opportunities within existing customer accounts.  Ensure all customer information is relevant, correct and updated on a day to day basis.


1.           Manager via the telephone, an assigned base of accounts

2.           Ensure CRM system is accurate and kept up to date

3.           Maintain existing revenue stream through account renewals

4.           Prospecting of newservice opportunities at assigned base of accounts

5.           Ensure that customers are kept up to date with Sungard AS products and relevant service developments

6.           Maintain a ‘high touch’ attentive client relationship, ensuring that all assigned accounts have appropriate Sungard AS servcies and a high level of customer satisfaction

7.           Increase revenue stream through the sale of additional products and services

8.           Co-ordinate with relevant Sungard AS teams/departments the resolution of any issues affecting customer satisfaction

9.           Provide up to date and accurate sales forecasts


Technical Competencies (Experience and Knowledge)

Knowledge of the IT Managed services market place

Knowledge of Business continuity desirable

Commercial awareness

Good understanding of the sales process

Ability to efficiently use the MS Office suite

Previous experience of CRM

Skills and Behavioural Competencies     

Must be able to manage multiple tasks simultaneously

Must be keen to learn new skills and acquire product knowledge

SeMust be able to learn the use of Sungard AS’s proprietary systems

Proven administrative skills

Excellent organisation skills

  • Sungard Availability Services offers a high growth environment with excellent compensation and immediate eligibility for our 401(k), health/dental insurance, educational assistance, and more.   Sungard AS is an equal opportunity employer. Minority/Female/Disability/Veteran
  • Ability to meet the physical demands of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Employment is contingent upon successful completion of the background investigation and pre-employment drug screen.

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