Telemarketing Executive
Alternate Location(s): UK-London Technology Centre
Area and Site: SE - Stockholm


Telemarketing Executive 

Permanent role




Respond to inbound enquiries as well as research and contact prospective leads in order to drive greater value opporunities intot he business, and arrange suitable appointments for the Business Development Managers.

Though outbound calling, in response to marketing campaigns, develop and maintain relationships with contacs in both prospects and customer base.

Using data from both Salesforce CRM and event or campaign lists, engage with contacts to identify and nurture new sales opportunities. Updating the CRM system with all relevant contact and company profiling information.

The candidate will support marketing in campains and activities to aid lead generation



Respond proactively to inbound phone and web enquiries.

Qualify leads in line with Sungardas’s target requriement 

Generate and book appointments for Business Development Managers

Establish new relationships by researching, adding and developing new leads.

Maintain existing Lead relationships, in particular, those which are not actively visited by field sales personnel

Collate information on prospective leads, where an appointment is not obtained

Actively manage the lead database to ensure information is accurate and kept up to date for marketing ans sales activities.

Produce regular reports on activity levels

Follow-up marketing campaigns, web leads and all inbound engagements

Work with field sales to support them in achieving Sungardas’s objectives

Present Sungard in an accurate and positive manner on the phone 

Send out company information to potential leads when necessary


Your profile:


Essential Skills

Excellent oral and written communication skills and superb listening skills 

Professional phone manner with a consultative approach and tone of voice 

Highly organised and self motivated with the ability to prioritise tasks 

Confident in overcoming rejection and setting challenging goals on a daily basis

Must be able to work accurately, under pressure, to meet strict deadlines, objectives and targets

Interpersonal skills to work with staff across the whole company at different levels  

Proficient with the Microsoft Office Suite and SFDC is a plus

Desirable Skills

Two years prior sales or telemarketing experience preferred

Experience of implementing changes in the telemarketing process

Understanding of marketing process, activities and medium


Demonstrable success in telesales, telemarketing or tele-research roles including setting appointments for field sales colleagues

Experienced in calling at director level in enterprise class organisations

Effective in exposing prospects’ key business drivers and matching these to company capabilities

Have sufficient analytical experience to complete research that identifies relevant information on prospective customers

Commercially minded with experience of working to achieve targets

Experience of working with contact databases (CRM systems SFDC being a plus)

Fluent Swedish and excellent English (language and written)

All candidates must be eligible to work in Sweden and complete standard background check prior to join

  • Sungard Availability Services offers a high growth environment with excellent compensation and immediate eligibility for our 401(k), health/dental insurance, educational assistance, and more.   Sungard AS is an equal opportunity employer. Minority/Female/Disability/Veteran
  • Ability to meet the physical demands of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Employment is contingent upon successful completion of the background investigation and pre-employment drug screen.

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