Sales Operations Specialist
Area and Site: Wayne-PA

Description

Opportunity:

The Sales Operations Specialist position provides support to the sales organization in areas of CRM data management, identifying gaps in CRM data, billing and crediting requests and process guidance.    The sales operations specialist position provides key support to the sales organization and interfaces with multiple departments.    The position offers candidates the opportunity to learn about Sungard AS services and processes and gain experience using customized CRM systems.

 

About You:

  • Self-starter with ability to manage diverse workload and competing priorities

  • Strong internal customer service skills; ability to respond in a prompt, polite and efficient manner

  • Support assigned regions with general sales support and process guidance

  • Support accurate and timely lead conversion

  • Monitor exposures, validate opportunity accuracy

  • Triage credit requests, validate required information is provided and route to next level

  • Resolve billing issues, through research to determine root cause, work with billing department on complex issues

 

Requirements: 

  • Minimum of 2 years of sales support experience

  • Experience with Salesforce.com or similar CRM

  • Proficient in Microsoft Office

 

Preferred Qualities:

  • Experience with Oracle

  • Intermediate Excel skills

  • Experience working with geographically-dispersed teams

  • Ability to analyze and prioritize tasks in a fast-paced environment

 

Benefits:

Sungard Availability Services offers a high growth environment with excellent compensation and immediate eligibility for our 401(k), health/dental insurance, educational assistance, and more. Employment is contingent upon successful completion of the background investigation and pre-employment drug screen.

Sungard AS is an equal opportunity employer.

 

Working Conditions:

Ability to meet the physical demands of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Other:
  • Sungard Availability Services offers a high growth environment with excellent compensation and immediate eligibility for our 401(k), health/dental insurance, educational assistance, and more.   Sungard AS is an equal opportunity employer. Minority/Female/Disability/Veteran
  • Ability to meet the physical demands of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Employment is contingent upon successful completion of the background investigation and pre-employment drug screen.


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