Lead Associate – Service Management
Area and Site: India - Pune

Description

 

Primary Skill: Client Facing Role involving Relationship Management and working understanding of ITIL and Service Management with fair Technical knowledge on networking and Microsoft systems.

Role & Responsibilities:

  

Owner of the end to end client experience for Client
  Accountable for Client Satisfaction
  Organize Sungard Availability Services around his / her objectives that will ensure that we are living up to terms of our contract and exceeding client expectations

  Financial / Administrative
  Churn Management
  Service
  Relationship Management
  Value
  Sales / Renewals
  Account Planning
  Contract Management
  Client Reporting


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