Lead Associate – Service Management
Area and Site: India - Pune

Description

Experience: 3+ Years

Primary Skill: Client Facing Role involving Relationship Management and working understanding of ITIL and Service Management with fair Technical knowledge on networking and Microsoft systems.

Role & Responsibilities:

     Owner of the end to end client experience for Client
     Accountable for Client Satisfaction
     Organize Sungard Availability Services around his / her objectives that will ensure that we are living up to terms of our contract and exceeding client expectations

     Financial / Administrative
     Churn Management
     Service
     Relationship Management
     Value
     Sales / Renewals
     Account Planning
     Contract Management
     Client Reporting


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