Education Required: Bachelors Degree
Department: Credit Card
Experience Required: 3 - 5 Years
Job ID: 11016
Division: Financial Services
Hours of Work: M-F 8-5
Employment Type: Full-Time Regular
Assist with management of the credit card program, particularly related to reporting and credit card related metrics. Responsible for annual budgeting and monthly oversight of financials. Also assist with policies and procedures governing the program as well as vendor management. Responsible for generation and monitoring of standard and adhoc reporting as needed.
Will be responsible for daily, weekly, monthly and quarterly reporting for the Credit Card Program as well as adhoc reports as needed. Will also be a primary resource for understanding and knowing the credit card data and assisting other departments with their own credit card reporting.
Assist with various operational/program management support, including answering hotline, rewards redemption/monitoring, delinquency monitoring (particularly in business/commercial products), assisting with policies and procedures, etc. Assist with escalated customer items and requests that are unable to be processed by other groups (exceptions).
Provide assistance with process improvement related to the credit card program overall throughout the bank. Continually looking for areas to streamline and gain efficiencies as well as improving the customer and/or internal employee experience. Also want to focus on ideas to grow the credit card program through promotions or other enhancements.
Responsible for annual budget and monthly monitoring/variance analysis
Bachelor’s degree required; finance, accounting, math, economics, or statistics or experience in financial or business analytics is preferred
Minimum of 3+ years of experience
Strong knowledge of Microsoft Office with an advanced level of proficiency in Excel; Access knowledge preferred. Proficiency in relational databases and analytical tools such as SQL preferred
Exceptional organizational skills and strong attention to detail
Outstanding communication skills
Ability to think critically and creatively
Strong analytical capabilities
Strong organizational and project management skills
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Stay Connected - Join our Talent Community!
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
Stay Connected - Join our Talent Community!