Education Required: Bachelors Degree
Experience Required: 5 - 7 Years
Job ID: 10792
Hours of Work: 8-5
Employment Type: Full-Time Regular
The Fair Banking Compliance Analyst (“FBCA”) is responsible for assisting the Fair Banking Officer in the development, implementation, and administration of MidFirst Bank’s (“the Bank”) Fair Banking Policy, Fair Banking Program, and the Consumer Complaint Management Program (collectively “the Programs”). In doing so, the FBCA engages in activities involving data collection, research and review, report development, report monitoring, and identification and assessment of risk. This position is a highly technical position that involves the analysis of (1) traditional banking and mortgage servicing phone calls and (2) written correspondence for operational soundness and policy/procedure conformity. This position routinely reviews call center consumer calls involving complaints and works with management to address any consumer compliance concerns. A strong knowledge of retail deposits, lending operations, and related functions will be a key factor in a candidate’s success in this role.
The FBCA reports to the Fair Banking Officer and works closely with the Bank’s Compliance Officers in the administration of overall fair banking compliance related activities. The FBCA helps identify key risk indicators relevant to the Programs and identify factors for mitigating risk.
Act as a liaison between the Compliance Department and applicable business units in coordinating the Programs and in providing technical and analytical support in order to promote an environment of fair and responsible banking.
Assist applicable business units through active listening and by providing technical consulting, training, and support on fair banking related matters.
Maintain the departmental action plans for the Programs.
Review regulatory and industry publications to stay abreast of changes in fair lending and fair banking laws and regulations and emerging industry and regulatory expectations.
Maintain and administer the Consumer Complaint Management System and corresponding Database. HTML and SQL programming and database maintenance experience is a plus.
Manage the consumer complaint resolution process for complaints received through the Office of the Comptroller (OCC) Dispute Resolution system and other regulatory agencies.
Assist with collection, inventory and formatting of fair banking data, utilizing CRA Wiz/Fair Lending Wiz software and other systems.
Monitor and analyze fair banking data and other relevant applications for enterprise-wide adherence with the Programs.
Maintain standards, documentation and co-manage vendor responsibilities related fair banking and complaint management.
Lead the collection of and assist with the reporting of fair banking and complaint data to the Compliance Committee, Risk Committee, and Board of Directors on a quarterly basis.
Develop the architectural design and analysis for testing projects and conduct testing projects. Conduct monthly call monitoring reviews under the Programs.
Ensure quality and shared vision by getting the right people involved in actions and decision making as it relates to fair lending.
Work collaboratively with Project Manager, Corp Tech, operations, and other business units.
Perform other assignments as requested.
At least one to three years of experience in a financial services setting, preferably in a position pertaining to regulatory compliance.
Bachelor’s degree or 5 years of fair banking experience (UDAAP, Complaint Management, Fair Lending)
Proficiency in Microsoft Office products, particularly MS Excel, and able to quickly learn/navigate various internal systems.
Banking or mortgage call center experience, or experience in operations quality control for call centers is highly preferred.
Experience managing or performing quality control reviews of call center inbound/outbound phone calls is highly preferred.
Self-motivated, high commitment/energy level and results oriented, flexible individual that adapts quickly and well to change.
Excellent verbal and written communication skills.
Excellent organizational skills with the ability to manage multiple on-going assignments and exceptional follow through discipline.
Excellent skills in researching information, analyzing technical data, identifying trends and issues and formulating effective solutions.
Strong project management, organizational, problem solving, and collaboration/consulting skills.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Stay Connected - Join our Talent Community!
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
Stay Connected - Join our Talent Community!