Education Required: High School Diploma
Department: Bank Op - Treasury Management
Experience Required: 1 - 3 Years
Job ID: 10746
Hours of Work: 10am to 7pm
Employment Type: Full-Time Regular
This position is part of the Commercial Services department within our Bank Operations group. Commercial Services is primarily responsible for providing direct telephone support to our business and commercial clients. Products and services supported include online banking, mobile banking, ACH origination, remote deposit capture, credit cards, positive pay, investment sweeps, cash vault, and many others. This role is crucial in facilitating the onboarding process for new clients and completing ongoing account and service maintenance as requested by the customer.
1-3 years banking experience or college degree preferred, but not required
Must enjoy customer interaction and have the ability to sympathize with customers while maintaining proper controls
Must feel comfortable helping customers with technical problems, including troubleshooting computer settings and assisting with software installations
Ability to work in a team environment where responsibilities rotate
Ability to use standard computer software (MS Outlook, MS Excel) and quickly learn to navigate and operate job-specific software and web-based applications
Problem solving skill with strong attention to detail
Excellent verbal and written communication skills
Ability to provide a high degree of customer service
Ability to operate in a deadline-driven environment with specific service level agreements
Other duties as assigned by management
In addition, the position is expected to read, reference, and interpret written departmental procedures, cross train on department tasks, make suggestions to correct or enhance existing processes, and take advantage of available opportunities to develop a deeper understanding of applicable regulations, operational compliance, and the banking industry to support career development and growth.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Stay Connected - Join our Talent Community!
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
Stay Connected - Join our Talent Community!