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Your moment
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Your moment is now.
Your moment
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Your moment is now.
Your moment
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Your moment is now.
Your moment
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Customer Care Call Center Supervisor
Location: OKLAHOMA CITY, OK
Education Required: Bachelors Degree
Department: MM CS- Customer Service
Experience Required: 3 - 5 Years
Job ID: 10701
Division: Customer Service
Hours of Work: Hours scheduled M-F; 40+ hours
Employment Type: Full-Time Regular

Position Description:
We are seeking candidates that are able to successfully manage complex operational processes, identify operating and financial risks, challenge existing strategies, implement process improvements, and focus on quality results.

The successful candidate will be responsible for supervising the daily work of a functional unit within the Customer Service Call Center. The position will coach, mentor, and develop employees to improve productivity, quality and the achievement of service level goals and objectives. This position will also be responsible for the department's internal control structure, involvement of department strategy, performance monitoring and regulatory compliance.


Position Requirements:
Qualified candidates should have experience and demonstrated performance in these areas:

Proficiency in Word, Excel, and/or LoanServ.
Possess strong leadership skills – recognized as a leader in the department, displays the appropriate professional and positive behavior daily, ability to handle and manage conflict
Effective interpersonal and communication skills
Demonstrates proven time management and organizational skills – ability to manage competing deadlines, switch easily between projects in order to get all accomplished
Ability to analyze processes and make recommendations for improvement
Proactively identifies opportunities for changes to work flow
Must have the ability to work additional hours, beyond 40, which may include weekend work


We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

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"One of the great things about the MidFirst family is that they push you in positive ways to do better and to achieve higher standards. My supervisors make me move out of my comfort zone to grow as a manager.”


About MidFirst Bank
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