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Customer Risk Manager
Location: OKLAHOMA CITY, OK
Education Required: Bachelors Degree
Department: BSA Compliance
Experience Required: 3 - 5 Years
Job ID: 10494
Division: Banking
Hours of Work: 40
Employment Type: Full-Time Regular

Position Description:
This position is responsible for managing, leading and developing the bank’s Customer Risk Management (CRM) department, designed to identify and manage customers with increased risks of the abuses of financial crimes. The Customer Risk Manager will be responsible for assessing, designing, implementing, streamlining and/or enhancing policies and processes to not only comply with the Bank Secrecy Act (BSA) regulatory requirements but also align with industry trends and regulatory expectations. This position will lead a team of analysts responsible for the collection, organization, ongoing monitoring and analysis of customer due diligence information. The Customer Risk Management team will use a variety of data mining and analytical techniques to monitor new and existing customers’ due diligence information, identify red flags warranting further investigation, and make informed decisions in regards to the customer’s risk profile.

Principal duties include:
Manage and lead a team of Customer Risk Management analysts and provide for effective and adequate training to enhance departmental skills and expertise.
Conduct quality control monitoring processes to ensure internal procedures are followed.
Develop, update and manage all Customer Risk Management procedures.
Prepare periodic management reports.
Develop and maintain a change management process for changes in customer risk profiles.
Perform data mining exercise to query the customer base in order to identify high risk customers.
Manage daily and monthly reports for the Customer Risk Management team.
Collect, review and evaluate due diligence information obtained on new customers and accounts.
Analyze new and existing customer demographic and due diligence information to identify red flags warranting further investigation.
Utilize various systems and sources to obtain additional due diligence information.
Maintain documented customer risk profiles detailing all due diligence processes and decisions.


Position Requirements:
Bachelor’s Degree required
CFE or ACAMs certification preferred
Minimum of 3-5 years banking experience specifically working with the BSA/AML and OFAC regulatory requirements
Strong analytical skills required - ability to problem solve, conduct investigations, review and analyze data, locate its source, and develop and recommend solutions.
Experience with Business Objects Desktop Intelligence and/or other data querying tools
Excellent oral and written communication skills
Exhibits excellent teaching and training skills
Strong management skills and experience managing 5+ employees
Proactive and self-starting
Strong project management skills
Must possess a high level of initiative, inquisition and creativity
Advanced experience with Excel (Crystal Reports experience is a plus)
Strong work ethic, independent initiative, and interpersonal skills
Strong understanding of Bank Secrecy Act (BSA)/Anti Money Laundering (AML) laws, regulations, and guidance as well as the desire to keep up with changes in a complex environment
Detail and quality oriented
Ability to establish and maintain harmonious working relationships with co-workers and other business units.


We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

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"One of the great things about the MidFirst family is that they push you in positive ways to do better and to achieve higher standards. My supervisors make me move out of my comfort zone to grow as a manager.”


About MidFirst Bank
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