Education Required: High School Diploma
Department: Bank - Grand & Western
Experience Required: 1 - 3 Years
Job ID: 10167
Hours of Work: 40 hours per week- generally M-F
Employment Type: Full-Time Regular
The Customer Care Coordinator is responsible for providing exemplary customer service at all times, which consists of actively greeting each customer, answering customers’ questions via the telephone and in person, as well as assisting and supporting the sales associates and other banking center staff members as needed. Responsibilities also include maintaining the appearance of the banking center in order to provide the final touch in all aspects of customer service.
Your duties will include, but are not limited to the following:
-Greeting customers and facilitating a welcoming and customer-focused environment.
-Generating new business and expanding relationships with current customers through networking and Center’s of Influence.
-Building customer loyalty by developing relationships and always offering exceptional service.
-Responding to customer inquiries and concerns by researching and identifying positive solutions.
-Scheduling appointments, opening and closing accounts, servicing accounts, in addition to completing and forwarding appropriate documentation to Corporate.
-Supporting other sales associates and banking center staff as needed.
*This list includes the current primary responsibilities of this position. It is not intended to be all-inclusive and is subject to change, as needed, for the purpose of operational efficiency.
-Minimum of one year retail banking experience or three years of high level customer service and/or support role experience in a professional environment.
-Ability to recognize and act on cross-sell opportunities.
-Excellent customer service with strong organizational skills and attention to detail are a must.
-Ability to work effectively as a team member and with customers.
-Strong analytical and problem solving skills and the ability to derive innovative solutions.
-Ability to establish credibility quickly with customers; demonstrate confidence in dealing with his/her peers.
-Strong work ethic and high integrity.
-Strong computer skills.
-Friendly, outgoing, assertive, confident, and enthusiastic personality.
-Knowledge of banking products and procedures.
-Successful sales record in a retail sales or banking environment.
-Demonstrated service skills and assertiveness.
-Bilingual (fluent verbal and written English/Spanish) skills.
-Proficiency with all Microsoft applications (Word, Outlook, Excel etc.).
This position requires long periods of standing and may include long periods of typing and repetitive motion. Candidates must possess the ability to lift and carry cash drawers, coin bags, and boxes sometimes weighing as much as 25 pounds.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Stay Connected - Join our Talent Community!
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
Stay Connected - Join our Talent Community!