Education Required: High School Diploma
Department: MM DM-Loss Mit Plan Admin
Experience Required: 1 - 3 Years
Job ID: 10067
Division: Customer Service
Hours of Work: 10:00 am - 7:00 pm
Employment Type: Full-Time Regular
Midland Mortgage, a division of MidFirst Bank, is one of the most successful home mortgage servicers in the country. We are looking for energetic individuals with excellent communication skills who enjoy helping others in a team-oriented call center environment. As a Customer Care Plan Administrator, you will be responsible for answering inbound calls and making outbound calls to assist customers who have applied for a mortgage assistance program to ensure they understand the steps necessary to successfully complete the application process.
Some of the many reasons to join our team include:
Standard working hours from 10AM–7PM, Monday through Friday, and this shift earns an additional $1.00/hour!
Comprehensive compensation package – medical, dental, vision, paid holidays, tuition reimbursement, 401(k), and more!
Generous incentive plan – top performers can earn up to an additional $750 to $1,000 per month!
Minimum $250 incentive bonus paid monthly for the first 4 months of employment
Bilingual candidates fluent in both Spanish and English will earn an additional $1.00 per hour
Extensive classroom-style and on-the job training programs in home mortgage and communications
Friendly business casual atmosphere
Must enjoy helping others by phone, be very detail-oriented, adapt well to change, able to multi-task, and have experience using a personal computer. Competitive individuals with strong and assertive communication skills who are dependable typically succeed in this position. Candidates with previous customer service, call center, and/or mortgage servicing experience are strongly encouraged to apply. A Bachelor’s degree or some college experience is preferred, but not required.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.