Education Required: High School Diploma
Department: Corp Tech - Technical Support
Experience Required: 3 - 5 Years
Job ID: 10008
Hours of Work: Generally Weekdays
Employment Type: Full-Time Regular
Installing and maintaining desktop, laptop, and peripheral hardware and software for multiple business units.
Follow standard operating procedures for software/hardware installation and configuration
Providing excellent customer service by supporting end-users and coordinating with other departments and team members to resolve issues in a timely and efficient manner.
Updating and installing software to keep all workstations in compliance with the company security standards.
Asset management of all workstations and software installs and complete the paper work in a complete and timely manner.
Special assignments, responsibilities or projects. Working in a manner to insure success of these projects while maintaining normal workload. Task may include but not limited to research, planning, proposal, testing, execution, completion and follow-up.
Support for computing devices, networking, telecom, and software packages used by local business units.
Strong customer service attitude and initiative
Exceptional communication skills
Understanding of PC technical support, remote communications, local area and wireless networking, operating systems, software installation and configuration
Email troubleshooting skills and expertise
Strong technology troubleshooting skills with the ability to resolve complex PC/Network technology issues
Ability and flexibility to adapt to a changing environment and multi-task assignments
Ability to approach issues and projects with a sense of ownership, enthusiasm, innovation and quality
Ability to interface with people at all levels of the company
Continuously share and learn knowledge
Strong understanding of common business Microsoft applications and Microsoft Windows operating systems.
Strong written communications skills, including technical writing
Understanding of how IT affects an organization and the ability to link it to redesigned business processes
Configuration and set up printers/faxes/PDAs(Blackberry, i Phone etc)
Configuration and set up of all software and any other hardware device connected to the PC.
Provide technical expertise, as appropriate, for multiple remote locations within the Oklahoma market as required by the department manager. Therefore, some travel may be required. Stable transportation is highly desired.
Schedule and maintain software upgrades/updates as appropriate on all PC systems
Must be able to assign tasks and track those tasks until completion.
Networking / Telecommunication concepts and data cabling and patching skills desired
Previous experience in desktop hardware and software support.
Three or more years of relevant technical support or IT training:
Demonstrated competency in strategic thinking with strong abilities in problem solving PC issues.
Experience in following directions, meeting goals and completing multiple projects.
Proven understanding of how to implement software in a corporation.
2-3 years of experience in desktop support area
Experience installing and reloading applications and Microsoft Windows operation system on desktop and laptop computers
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.